Returns Policy

RETURNS POLICY

If you are unhappy with the merchandise you purchased, it may be returned in accordance with the conditions below. Please note that refunds are available for online purchases only. In-store purchases are not eligible for refunds.

IN-STORE RETURN POLICY

Tuchuzy operates a separate return and exchange policy for in-store purchases.

  • In-store purchases may be returned within 7 days of purchase for store credit or exchange only

  • Refunds are not available for in-store purchases

  • Credit notes are valid for 3 years from the date of issue

ONLINE RETURN POLICY

  • Online orders must be returned within:

    • 14 days of delivery for Australian and New Zealand customers

    • 21 days of delivery for all other countries

  • Merchandise must be:

    • In original condition

    • Unworn, unwashed, undamaged, and unaltered

    • With all original tags attached

Online Return Options

Approved online returns may be issued as:

  • A refund to the original payment method, or

  • Store credit valued at 110% of the purchase price

SHIPPING & FEES

  • Free return shipping is available for Australian online orders only, subject to eligibility

  • Original shipping fees are non-refundable

  • International orders:

    • Are not eligible for exchanges

    • Are not eligible for free return shipping

FULL-PRICED ITEMS

  • Eligible for:

    • Refund (online orders only)

    • 110% store credit, or

    • Exchange

  • No returns, store credit, or exchanges on Adina Reyter or made-to-order items

SALE ITEMS

  • Hard Markdown (red ticket items) are final sale and cannot be returned

  • Refunds are not permitted on sale items

  • Promotional sale items at or above 20% off are considered markdown

  • Sale items are not eligible for free return shipping

    • A return label may be provided for $10, deducted from store credit or exchange value

  • Some sale items may have minor imperfections reflected in the price — sale is final

SWIMWEAR & LINGERIE

  • Swimwear cannot be returned unless deemed faulty

  • Lingerie bottoms cannot be returned unless deemed faulty

EARRINGS

  • Earrings cannot be returned for hygiene reasons, unless deemed faulty

FAULTY ITEMS

If you believe you have received a faulty item, please contact
customerservice@tuchuzy.com
Include your order number and clear images of the fault.

MADE TO ORDER

Adina Reyter items are final sale as each piece is custom-made and specially ordered for you.

CHRISTMAS RETURNS

Items purchased online or in-store between December 1 and December 24 may be returned until January 7.

Outside this period:

  • Online orders follow the 14-day returns policy

  • In-store purchases follow the 7-day returns policy

All other terms apply. Gift cards are excluded.

AUSTRALIAN CONSUMER LAW

This policy operates in addition to your rights under Australian Consumer Law.

  • Refunds are provided only when legally required or for eligible online returns

  • In-store purchases are not eligible for refunds

  • Store credit may be issued at 110% of the purchase value