FAQs

Q. Have your opening hours changed?

A. We are open from 9am to 5pm Monday to Thursday, 9am to 6pm Friday & Saturday, 10am to 5pm on Sundays. Please check google for our updated trading hours as they may differ during public holidays and during daylight savings.

Q. Will you be getting new stock in?

A. Yes. Our buyers are working hard with suppliers to fulfil orders with new pieces arriving weekly, like usual.

Q. Will you be taking returns?

Customer satisfaction is really important to us. If for any reason you're unhappy with your purchase, we will accept returns, provided it hasn’t been worn and is in its original, saleable condition. 

Sale or promotional items cannot be exchanged or refunded unless the goods are faulty.

IN-STORE RETURN POLICY

Tuchuzy operates a separate return and exchange policy for in-store purchases.

  • In-store purchases may be returned within 7 days of purchase for store credit or exchange only

  • Refunds are not available for in-store purchases

  • Credit notes are valid for 3 years from the date of issue

ONLINE RETURN POLICY

  • Online orders must be returned within:

    • 14 days of delivery for Australian and New Zealand customers

    • 21 days of delivery for all other countries

  • Merchandise must be:

    • In original condition

    • Unworn, unwashed, undamaged, and unaltered

    • With all original tags attached

Domestic Returns

All domestic returns are subject to a $5 processing fee, which will be deducted from your refund amount. If your return meets our policy requirements, please submit your request to customerservice@tuchuzy.com and our Customer Care team will provide you with a return shipping label.

Once your return has been delivered, please allow 5–7 business days for it to be processed by our Customer Care team.

Read our full refund terms & conditions here.