If you are unhappy with the merchandise you purchased for any reason, it may be returned to us for a refund, exchange, or store credit, provided it adheres to  the following conditions.

INSTORE RETURN POLICY

• Kindly be aware that Tuchuzy implements a distinct return and exchange policy for in-store transactions. In-store purchases allow for returns for store credit, refunds or exchanges within 7 days of the purchase date.
• Credit notes retain validity for a duration of 3 years from the date of their issuance.

ONLINE RETURN POLICY

• Merchandise must be returned to Tuchuzy online within 14 days of delivery for Australian and New Zealand customers, and 21 days for all other countries.
• Merchandise must be in original condition with all tags attached.
• Merchandise must not be worn, damaged, washed, or altered in any way.
• Free return shipping is only available to Australian customers, provided it meets the following criteria.

FULL-PRICED

• All full priced merchandise is eligible for a refund, store credit, or exchange (excluding Adina Reyter & made to order product). 
• No returns, store credit or exchanges on Adina Reyter or made to order products. 
• Original shipping fees, if applicable, are non-refundable.
• International orders are not eligible for exchanges.
• International orders are not eligible for free return shipping.

SALE ITEMS

• Hard Markdown (red ticket items) are not eligible for return and are final sale.
• Refunds on sale items is not permitted.
• Promotional sale items at or above 20% are eligible for credit notes only.  
• Items purchased on sale are not eligible for free return shipping. A return label can be provided to you at a cost of $10, which will be deducted from your return store credit or exchange value. 

SWIMWEAR & LINGERIE

• Swimwear cannot be returned for refund or exchange for hygiene reasons, unless deemed faulty. 
• Lingerie bottoms cannot be returned for refund or exchange for hygiene reasons, unless deemed faulty. 

EARRINGS

• For hygiene reasons earrings cannot be returned, unless deemed faulty.

FAULTY ITEMS

• If you believe you have received a faulty item please contact customerservice@tuchuzy.com. Please include supporting imagery of the faulty item, along with your order number.

MADE TO ORDER 

• Adina Reyter products are final sale, as each piece is custom-made and specially ordered for you.

CHRISTMAS RETURNS 

Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

If you have any queries about our Returns Policy, please contact our Customer Care team from 9am-5:00pm Monday-Friday on 1300 043 105 or email customerservice@tuchuzy.com

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Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

1. Item/s must be returned within 14 days of delivery for Australian and New Zealand customers and 21 days for international orders. 
   
   
2. Item/s must be unworn with original tags attached.
   For hygiene reasons, lingerie and earrings cannot be returned (unless deemed faulty
   
   
3. Refunds will be issued for full priced products only. Sale items are only eligible for store credit or exchange. Please note original shipping fees, if applicable, are not refundable.

Please allow up to 7 business days upon us receiving your parcel for your return to be processed through our warehouse.

We recommend you send your item back using a traceable service so you know when we’ve received it. Tuchuzy will not be held accountable for returns sent without tracking that may be lost by the carrier.

Tuchuzy can only refund the amount back to the original payment method used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.

After lodging your return, head to www.refundid.com or click here to receive your full refund in your account instantly.

What is Refundid?

Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.

With Refundid your refund appears in your account in under 30 seconds.

Click here to get started!

How Does Refundid Work?

Follow the Tuchuzy returns policy here to access the returns portal.After completing this process, click here or go to www.refundid.com.Follow Refundid's 3 step process and receive your full refund in real-time.

What do I do After Receiving My Refund from Refundid?

After using Refundid your refund process is complete.

If you have not shipped back your items, you must do so by sending them to the address specified in the Tuchuzy returns policy and provide Refundid with the relevant shipping tracking number. Please add this shipping tracking number through your Refundid account.

For any questions related to the shipping tracking number, please reach out to Refundid here.

Where do I Receive My Refund?

When signing up to Refundid you’re prompted to provide your BSB and Account Number. Refundid pays you instantly into this account.

Please still follow the steps via our Online Returns Portal to initiate your return.

A returns label for International returns won’t be generated. Please send the package back to our returns address at your own cost.

Please note items must be returned within 21 days of receiving your item/s. 

Tuchuzy Returns Address

Shop 5, 178 Campbell Parade Bondi Beach, NSW 2026 Australia